sejour.io is a non-profit experimental project currently in private beta.
What we collect
We respect your privacy. Very little is collected.
- We do not store, transmit, or manage door codes, keys, or access credentials
- We store booking date ranges solely to expire links after your stay ends
- We collect basic analytics (page views, device type, country) to improve the service
- Your IP address is used only to derive your country, then immediately discarded
- If you send a service inquiry, we store that inquiry and its messages so you and your host can both see the conversation
Who provides your stay information
The property host creates and controls all content in your stay guide. We simply
display it on their behalf. We are not responsible for the accuracy, completeness,
or legality of host-provided content.
Data sharing
We do not sell or share your data with third parties, except:
- Basic hosting and analytics providers needed to run the service
- If required by law or to protect our legal rights
- Property hosts may see anonymized access statistics for their listings
- Service inquiries are shared with the host who listed the service, so they can respond and arrange it
AI chatbot
If you use the AI chatbot feature:
- Your chat messages are sent to third-party AI services to generate responses
- Chat messages and responses are stored on our servers to provide conversation history
- Chat sessions expire automatically after your booking period or after inactivity
- Property hosts may view chat transcripts to improve their stay guide
- We do not use your chat messages for advertising or sell them to third parties
Avoid sharing sensitive personal information in chat messages. The chatbot is designed
to answer questions about your stay, not to collect personal data.
Service inquiries
If you inquire about a premium service or experience:
- Your host receives your message together with the booking it relates to, and any preferred date, time or group size you choose to provide
- Inquiries and their messages are stored on our servers so that you and your host can both see the conversation history
- Answers to a host's pre-contact questions are included in the message you send - they are not stored separately
- Inquiry data is retained alongside your booking and expires on the same schedule as your stay guide
- Where a service is delivered by an independent provider, your host may pass your details to that provider in order to arrange it
If you choose to continue by WhatsApp, email, phone, or an external booking link, you
leave sejour.io. That conversation takes place outside our platform, may reveal your
phone number or email address to the host or provider, and is governed by the terms and
privacy policy of whichever service you use - not by this policy.
Never share card numbers, bank details, or other payment credentials in an inquiry.
We do not process payments and will never ask you for payment details.
Link expiration
Your stay guide link expires automatically after your booking period ends.
After expiration, the link becomes inaccessible.
Data security
We implement appropriate technical and organizational measures to protect information.
However, no system is completely secure. We cannot guarantee absolute security.
Changes
We may update this policy at any time. Continued use of the service means you
accept any changes.